Clients can make appointment requests by logging into the Client Portal. You must have access to the client portal to make requests. If you haven't received an invitation to use the Client Portal contact your counselor or the clinic for assistance.
To make an appointment request login to the client portal.
On the left side of the page, click on Appointments
Click on the + Appointment button over on the right to make a new appointment request.
Fill in the boxes in the New Appointment Request window. Select the desired date, location and time. The note box is optional.
Some Practices offer Office Visits at specific locations or Telehealth visits. Choose one from the General Location dropdown.
When you have the form filled out click the Send button.
You will see the following message after sending your request:
Your counselor will receive your request and respond to it at their earliest convenience. You will receive an email when the appointment is approved or denied.
Here is an example of an approved request.
Here is an example of a denied request.
Until approval has been received, you will see your choice on your appointments dashboard in a light gray color.
After your appointment is approved you will see the appointment in a light green color.
If you need to cancel your appointment, click on your appointment in the light green background area to open a window where a Cancel button will be located.
If you need further assistance, please contact the clinic or your counselor for assistance.