1. Is it ethical and compliant to use AI for clinical note-taking?
Yes. TherapyMate's AI Scribe feature powered by Clinically AI is designed to support licensed providers by generating documentation that aligns with industry standards, ethical guidelines, and HIPAA compliance. You remain the author of your notes—AI simply helps speed up the process and ensure consistency.
2. Will using AI change the way I provide care?
Not at all. AI is a behind-the-scenes tool to help reduce your administrative burden. You still lead the session, form clinical impressions, and guide treatment. AI helps document what you do—so you can spend more time focused on your clients, not your keyboard.
3. How accurate are the AI-generated notes?
AI-generated notes are typically 90–95% accurate out of the box and improve with customization. You can always review and approve the content before saving, and you can make any edits needed. It’s your clinical voice—just faster.
4. How do I start an AI session in TherapyMate?
Open a note template and simply click the AI Widget in the top right hand side of your browser. You can choose between live recording, or you can leverage our dictation option. A brief onboarding guide is available in the Help Center, and most users are up and running in minutes.
5. What if I feel anxious or unsure about using AI in my documentation?
That’s completely normal. Many providers feel cautious at first. Think of TherapyMate's AI Scribe powered by Clinically AI as a supportive assistant—it doesn’t replace your expertise, but rather enhances your workflow. You are always in control of what’s included in the final note.
6. How do I ensure client confidentiality while using AI?
Both TherapyMate EHR and Clinically AI are fully HIPAA-compliant. All transcription and processing are encrypted and secure. Client privacy is built into the system at every level. No data is shared or stored or used to train external models or systems.
7. Can I customize the tone or language of the AI-generated notes?
Yes. Over time, the system can reflect your documentation preferences. You can also select different note types (SOAP, DAP, narrative, etc.) and adjust language as needed.
8. Do clients mind us using AI to help with notes?
Most clients are supportive once it’s explained that AI helps you focus on them instead of paperwork. Many appreciate the transparency and are glad to know you’re using tools that allow for better presence and less burnout.
9. What types of notes can AI help me with?
TherapyMate's AI Scribe feature powered by Clinically AI supports intake notes, progress notes, treatment plans, safety documentation, and more. Whether you’re summarizing a session or drafting goals and objectives, AI can help speed up the process.
10. Who can I talk to if I need help using the AI feature?
You can reach the TherapyMate support team anytime via email or open a ticket in the Help Center. We will also offer short video tutorials, micro-trainings, and webinars to help you get comfortable in the near future. You’re not alone—support is built in.
11. What happens to the data after each session?
The technology is a speech-to-text platform, and we do not record the conversation. The processing also happens on your device, and not on our systems. Once the data is put into the form and you move on to your next session, that data can’t be recovered, so you’ll want to ensure you save the data in the note when your done.
12. Does Clinically AI learn from the data it receives and improve over time?
Yes! Over time you’ll continue to find an improved experience.