This article will show you how to refund a Stripe payment from a client's invoice directly from TherapyMate.
1. Locate the invoice where you need to refund all or part of a credit card charge.
2. Click on the Refund button shown above.
3. Enter the amount you wish to refund in the window. You can refund the entire amound or just a portion of the original amount. Enter the reason for the refund.
4. Click the Submit button when done.
5. The invoice will be updated with a new line showing the refund that was processed through Stripe.
Notice the Total Due at the bottom of the invoice. It now shows the uncollected amount after a refund was processed. You can edit the invoice and change the dollar amount on the Patient Charge line to change or correct the Total Due as needed.
Available Credits can't be refunded to a clients credit card. The Available Credit option is in the upper left corner of the client's payment page. Any dollar amount shown in this area, can't be refunded directly to the client's credit card from TherapyMate.
Available Credits can be used towards future invoices or you can manually send the client a check through the mail and use the edit link to zero out the Available Credit.