f you submit a Clearinghouse Claims-Direct and you get an error that the Payer ID is missing, it can be caused by a couple of different issues.
1. The Payer ID is missing from the insurance provider's settings page. The direct clearinghouse payer ID is used when submitting claims to Claim.MD for non-batch claims. Click the Payer List link to find the correct payer ID for the insurance provider. After you add this ID, any future claims will include it automatically. For the claims that got rejected, you can add the payer ID directly to the claim in Claim.MD and resubmit.
2. If you have an insurance provider assigned to a client and you deactivated that insurance provider in your master list of providers, the claims will get rejected saying the Payer ID is missing. Try reactivating the insurance provider.
If the insurance provider is no longer valid for this patient, add the new insurance provider to the client's insurance billing settings, update/reset the invoices and try again.